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Frequently Asked Questions

How long in advance should I book my shoot?

We suggest you book at least a week in advance, The ideal time frame to ensure you get your preferred time/date is at least 4 weeks in advance.

How many people can join in the photo session?

As much as you want but our suggestion is 7 people max for 1 hour session and 15 people max for the 2 hour session.

Will you share my photos online without asking permission first?

Absolutely not. We fully respect your choice on whether to share. If you prefer to keep your photos 100% private, and they will never be posted on our site or social media. Just let us know your preference when you fill in our feedback form after your shoot.

What happens if it’s raining?

Our photographers are ready to shoot in light rain or shine but we will connect you directly with your photographer so that you can be in touch before your shoot to discuss the weather. We can never guarantee photographer availability on other dates, but they always do their very best to reschedule if there is too much rain to work with. In the unfortunate case that terrible weather makes your shoot impossible and there is no ability to reschedule, we do offer a full refund.

Can I purchase extra time while in the middle of a shoot?

Of course! If you want to keep going, and your photographer is free, you can pay the additional charge afterwards online. Each additional 30 minute increment is 12,000JPY

I had a great time with my photographer. Can I tip them after the shoot?

What a thoughtful question! We make sure that our photographers are fairly compensated for their work, so tips are not at all expected. Sometimes our clients have so much fun with their photographers that they all go for a drink or dessert once the shoot is complete, but of course this is not expected or required either. It’s entirely up to you!

What if I am running late?

Please text your photographer if you are delayed. If you arrive late, keep in mind your photographer may have another shoot booked right after, and it’s unlikely your shoot can be extended (although it’s always possible, so please ask!).  Should you wish to extend beyond the time of your scheduled session and the photographer is available, add-on time is charged at a rate of $150 USD per 30 mins.

What format will the photos be in?

The downloadable photos will be in JPEG.

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